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Posted: 6 Apr 2009, o 22:55
by ToMaZ
I got my order today. Still no reply from rackham though.
Also not everything I ordered was included. I got a note that at the time of my purchase those missing models were out of stock and out of production. Then why were they still in their online store?? I will get my money back for the missing models.

Now in the end I'm really disappointed by their customer service, but at least I got most of my models :)

Posted: 6 Apr 2009, o 23:43
by arctica
Well at least you got some of it and are getting a refund for those they didn't have :D. They have some lovely models and i wish i got some of them models ;) but i'll hunt around. I wonder if they have to translate your email? :D

Posted: 7 Apr 2009, o 08:50
by Nameless
TMZ, arctica - let me know what you want, I'll check your list out here in PL

Posted: 7 Apr 2009, o 09:15
by Skrit
Atleast you got some that you wanted and money back on the rest. Not the best service out there I agree, shame really to see such a big name go down the drain so fast... :(

Posted: 7 Apr 2009, o 09:37
by arctica
oh cool :) thanks nameless, atm im holding off as i dont want to buy too many more minis lol ^^ tempting as it may be

Posted: 7 Apr 2009, o 09:46
by Skrit
Buy more, you know you want to! :mrgreen: